Situations
Choose from 5 conversations to practice
01
Ordering a Standard Drink
A customer orders a common coffee or tea drink from the menu, specifying basic preferences like size or hot/cold.
02
Asking for Recommendations and Customizing
A customer is unsure what to order and asks the barista for recommendations, then requests specific customizations to their drink (e.g., milk type, extra syrup).
03
Ordering Food and Drinks Together
A customer orders both a drink and a snack or pastry, confirming availability and total price.
04
Paying and Waiting for Order
After placing an order, the customer pays for their items and is informed about how long the wait will be and where to pick up their order.
05
Addressing an Order Mistake
A customer receives an incorrect order or notices a mistake and politely informs the barista to have it corrected.