Basic Financial Services
Simple conversations about everyday financial transactions including ATM use, basic banking, payment methods, tips, and simple money-related discussions.
Situations
Choose from 6 conversations to practice
Using an ATM for Cash Withdrawal
A person needs to withdraw cash from an ATM and navigates the machine's interface, enters their PIN, and selects the amount.
Opening a Basic Bank Account
A new customer visits a bank to open a standard checking or savings account, discussing document requirements and basic account features with a bank teller.
Making a Payment with a Credit Card
A customer is paying for goods or services at a store using a credit card, interacting with the cashier about the transaction and signature/PIN.
Understanding a Bank Statement
Someone reviews their monthly bank statement, identifying transactions, balances, and asking a quick question about an entry.
Sending or Receiving Money via Mobile App
Two individuals are discussing how to send or receive money using a common mobile payment app, confirming details and transaction status.
Asking for Change or Breaking a Bill
A person at a small shop or cafe asks the cashier if they can break a large denomination bill or provide specific change.