Back to Situations

Spa Service Consultation

A client at a spa consults with a staff member about available massage therapies, facials, or other wellness treatments and chooses one based on their needs.

Dialogue

Listen and follow along with the conversation

1
Emily (Female)
Welcome to Serenity Spa! How can I help you today?
2
Sarah (Female)
Hi, I'm interested in booking a spa service, but I'm not sure what to choose. Do you have a brochure or a list of your services?
3
Emily (Female)
Certainly! Here's our menu of services. We offer a variety of massage therapies, facials, and body treatments. Are you looking for something specific, like relaxation or pain relief?
4
Sarah (Female)
Hmm, I'm feeling a bit stressed, so probably something for relaxation. What's your most popular relaxation massage?
5
Emily (Female)
For relaxation, our most popular choice is the Swedish massage. It's designed to soothe muscles and calm the mind. We also have aromatherapy options you can add.
6
Sarah (Female)
That sounds lovely! And how long does a typical Swedish massage last?
7
Emily (Female)
You can choose between 60 or 90 minutes. For a full relaxation experience, I'd recommend the 90-minute session.
8
Sarah (Female)
Okay, the 90-minute Swedish massage sounds perfect. Do you have any availability this afternoon?

Vocabulary

Essential words and phrases from the dialogue

booking

Making a reservation for a service in advance, like scheduling a massage at a spa.

brochure

A small printed booklet that gives information about products or services, often with pictures.

services

The treatments or activities offered by a business, such as massages or facials at a spa.

massage

A therapy where someone rubs your body to relax muscles and reduce stress.

facials

Beauty treatments for the face, like cleaning and moisturizing the skin.

relaxation

The state of feeling calm and rested, often achieved through spa treatments.

Swedish massage

A gentle type of massage using long strokes to promote relaxation and improve circulation.

aromatherapy

A treatment using essential oils and scents to help relax the body and mind.

availability

The times when a service or appointment is free and can be booked.

Key Sentences

Important phrases to remember and practice

How can I help you today?

This is a polite greeting used by service staff to ask what the customer needs. It's useful for starting conversations in shops or spas. The question form invites a response.

I'm interested in booking a spa service, but I'm not sure what to choose.

This expresses interest in a service while admitting uncertainty. Use it when you want to reserve something but need advice. 'I'm interested in' shows polite intention, and 'but' connects contrasting ideas.

Do you have a brochure or a list of your services?

A question to request information materials. It's practical for getting details about options. 'Or' offers alternatives, making the request flexible and polite.

We offer a variety of massage therapies, facials, and body treatments.

This describes available services. Use it to inform customers. 'A variety of' means many different types, and the list uses 'and' to connect items, showing what's provided.

Are you looking for something specific, like relaxation or pain relief?

This asks about preferences with examples. It's useful for clarifying needs. 'Like' introduces examples, and the question helps guide the conversation in service settings.

I'm feeling a bit stressed, so probably something for relaxation.

This explains a need based on how you feel. Use it to describe your situation. 'A bit' softens the intensity, 'so' shows reason, and 'probably' indicates likelihood.

What's your most popular relaxation massage?

A question to learn about recommended options. It's helpful when choosing services. 'What's' is a contraction for 'What is,' and 'most popular' asks for the favorite choice.

That sounds lovely!

An enthusiastic agreement or positive response. Use it to show approval. It's informal and friendly, common in casual conversations to express liking something.

You can choose between 60 or 90 minutes.

This gives options for duration. Useful for explaining choices. 'Choose between' means select from two, and 'or' lists the alternatives clearly.

Do you have any availability this afternoon?

Asks about open times for booking. Essential for scheduling. 'Any' means some, and 'this afternoon' specifies the time, making the question precise.