Situations
Choose from 6 conversations to practice
Initial Needs Assessment
The client meets with the insurance agent for the first time to discuss their general insurance needs, life stage, and financial goals. The agent asks open-ended questions to understand the client's current situation and potential areas of concern.
Policy Explanation and Comparison
The agent presents different insurance policy options (e.g., life, health, auto, property) tailored to the client's needs, explaining the features, benefits, premiums, deductibles, and exclusions of each. The client asks clarifying questions and compares the options.
Clarifying Coverage Details and Riders
The client expresses interest in specific policies and asks detailed questions about coverage limits, specific medical conditions covered or excluded, waiting periods, and available riders or add-ons to customize the policy further.
Premium Calculation and Payment Options
The agent provides a precise calculation of the premiums based on the selected coverage and the client's profile. They also discuss various payment frequency options (monthly, quarterly, annually) and available payment methods.
Handling Objections and Concerns
The client raises concerns or objections regarding the cost, necessity, complexity, or perceived limitations of the proposed insurance. The agent patiently addresses these concerns, provides further clarification, and offers solutions or alternatives.
Application Process and Next Steps
Once the client decides on a policy, the agent explains the application process, required documentation, medical examinations (if any), and the timeline for policy issuance. They also outline the next steps for formalizing the agreement.