Situations
Choose from 5 conversations to practice
Checking In at the Departure Counter
Travelers arrive at the airport and proceed to the airline's check-in counter to present their passport and ticket, check their luggage, and receive their boarding pass.
Going Through Security Check
Passengers line up for the security check, placing carry-on items, electronics, and liquids in trays for X-ray screening and walking through metal detectors or body scanners.
Finding the Boarding Gate and Boarding
Passengers navigate the airport terminal to locate their assigned boarding gate, listen for boarding announcements, and then present their boarding pass and ID to board the aircraft.
Baggage Claim and Customs
Upon arrival at the destination, passengers proceed to the baggage claim area to collect their checked luggage and then go through customs and immigration procedures.
Dealing with Flight Delays/Cancellations
Passengers inquire about reasons for flight delays or cancellations, seek information on rebooking options, meal vouchers, or accommodation from airline staff.